Known Issues

Here is a list of known issues with solutions for using the Samsung Printer Manager app.

Why is Samsung Easy Printer Manager not detecting my printer?

This issue may arise due to several reasons, such as a connection problem, outdated software, or firewall issues. Ensure that the printer is connected correctly, update the printer drivers and software, and check your firewall settings to allow Easy Printer Manager.


Why am I experiencing slow performance with Samsung Easy Printer Manager?

Sluggish performance may be attributed to various factors, including system resources, network issues, or outdated software. Make sure your system meets the recommended specifications, check your network stability, and update to the latest version of Easy Printer Manager.


How do I resolve the error “Printer not responding” in Samsung Easy Printer Manager?

This issue can occur due to connectivity problems or incorrect settings. Verify the printer’s connection, restart both the printer and your computer, and ensure that the printer is set as the default. If the problem persists, reinstall the printer drivers.


Why does Samsung Easy Printer Manager show “Low Toner” even after replacing the cartridge?

This issue may occur if the toner cartridge replacement is not properly detected. Try reinstalling the cartridge, ensuring it is securely in place. If the problem persists, update the printer firmware and the Easy Printer Manager software.


Samsung Easy Printer Manager crashes on startup. How can I fix this?

Startup crashes may be due to conflicts with other software or corrupt installation files. Try reinstalling Easy Printer Manager after ensuring there are no conflicting applications running in the background. If the issue persists, contact Samsung support for further assistance.


Why is the scan feature not working in Samsung Easy Printer Manager?

If scanning is not functioning correctly, check the scanner’s connection, update scanner drivers, and ensure the scanner is selected correctly in Easy Printer Manager. Verify that the scanning feature is supported for your specific printer model.


How can I resolve printing quality issues with Samsung Easy Printer Manager?

Poor print quality may be due to various factors such as low toner, outdated drivers, or incorrect print settings. Ensure the toner levels are adequate, update printer drivers, and adjust print settings for optimal quality.